Then, proceed to the “Settings” gear located in the upper right. Mobile App | Start by clicking on the “More” option in the bottom right corner. Once there, you will need to click on “Edit Security Options” to add or update a phone number. + Where can I update or add a phone number? - Web Browser | You can update or add a phone number by clicking “My Settings” in the upper right corner of the online banking website. Then proceed to the “Settings” gear located in the upper right, then click on “My Settings” to update your email. + Where can I update my email address? - Web Browser | You can update your email by clicking on “My Settings” in the upper right corner of the online banking website. Click on “My Settings” to change a username or password. + After I logged in for the first time, how do I change my username or password? - Web Browser | You can update your username and password by clicking on “My Settings” in the upper right corner of the online banking website. For Business accounts, you will need to log in to desktop Online Banking first before you can successfully log into mobile banking. + Do I have to log into Online Banking for the first time on the new system, or can I log into Mobile Banking first? - For consumer accounts, no you can log in for the first time on any device. If you and your spouse, for example, share a login, make sure you take note of who the Online Banking login actually belongs to - and use the information for that person. What am I doing wrong? - Make sure you are using the information for the person linked to the account. + I used this new password but it's not working. You can have up to two (2) devices authenticated at a time. If you clear your cache or cookies from a device, you will have to authenticate the device again. This is used to ensure that each future login attempt is made by the same user on the same device. + Do I have to enter an access code (or MFA) every time I log in? - You only have to authenticate your devices the first time. MFA helps provide a strong layer of protection for your account and sensitive financial information. These security measures utilize a trusted device, such as a mobile phone or email address, to deliver a code to verify your identity. + Where are my security questions? - Your security questions have been replaced with Multi-Factor Authentication (MFA) and the use of One-Time Passcodes. You will log in with a first time temporary password that looks like this: First Initial Uppercase + Last Initial Uppercase + Month of Birth (2 Digits) + Last 4 of SSN Once you log in successfully you'll be prompted to change your password. 13th for the first time, yes your password will be different. + Did my password change? - When you log into Online or Mobile Banking on Feb. If your current Username is your member number (only a series of numbers, no letters), you will be prompted to change it upon first login for your security. + Will my username stay the same? - In some cases, yes. We're excited to be able to offer so much more functionality, convenience and value to our digital experience. In addition, we want to provide tools and resources that help members manage credit and debt, and make budgeting easier. Nomber_key:000034+ What devices are supported with the ChristianFCU Banking App? + Why are you changing Online and Mobile Banking? - We always strive to provide products and services that are easy and convenient for members.
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